Frequently asked questions

We look at homework as evidence of where the gap is, then teach that gap on tasks we write ourselves. We do not complete it. If your learner needs tonight's worksheet finished, we are not the right service.

It depends entirely on how wide the gap is, and we will tell you honestly at the diagnostic rather than after eight weeks. A single Year 7 topic might take three weeks. A two-year gap in numeracy takes two to three terms.

Because nobody can, and guaranteeing an outcome you do not control is misleading under the Australian Consumer Law. We guarantee the process and we show you the evidence.

A topic is not marked complete until your learner explains it back with no notes, and then passes a check on questions they have never seen at least seven days later. Both, not either.

Yes. All three divisions deliver online, which is why we can serve learners outside Melbourne and why there is no premises cost in your fee.

A named tutor, the same one each week. We tell you their tier and where they are based before you enrol. Every one-to-one session with a learner under 18 is taught by an Australian-based tutor.

Yes, with two weeks' notice, and you can pause rather than cancel over school holidays. Unused prepaid sessions are refunded within 14 days on request.

No. They are non-accredited short courses and every page says so. You receive a CAQA Academy Capability Badge. For a nationally recognised qualification we refer you to CAQA RTO 45459.